Answer: In order for us to ensure we have sufficient capacity for students and sufficient time to prepare materials for all students we prefer students to book in advance for classes. However, insha'Allah we aim to accommodate everyone and subject to their being capacity we do not turn people away.
Furthermore, as a charity we have limited resources, if students book online, this greatly assists us as it means we can utilise our limited resources more efficiently saving us and you time and money insha'Allah. Please note that booking and paying in advance will save you £10 on your course entry fee.
Answer: You can book for a course online by clicking here . Simply click on the book now button for the relevant course. You will be taken to our course cart. Once you have added the details for your booking you will then be taken through to paypal where you can pay online. Please also review our Legal Notices which set out our Booking Policies etc.
Answer: No. It is possible to choose to "pay on the door" which allows you to pay when you come to register at the start of the course. Please note, however, that booking and paying online in advance will give you a £10 saving on your course fee as online booking and payments are most cost efficient and administratively more convenient for us. Please also see "Is it safe to pay online?"
Answer: All our online payment transactions are dealt with via paypal which is a secure online payment processing facility. Please see paypal's website in relation to payments made through paypal. Please also refer to our Payment processing and Security section.
Answer: Please click here to complete our booking error form where we can deal with this insha'Allah. Insha'Allah we will get back to you in order to confirm or amend your booking and where appropriate refund you any relevant fees. Please also refer to our Cancellations and Refunds policy
Answer: Once you have clicked on book now on any course, you will be taken to our course cart. On the top right of the cart you can click on back to list to go back to the upcoming courses list and you can select further courses by clicking on the book now button for the relevant courses.
Answer: We are always looking to improve insha'Allah and can only do this if you let us know how we are doing. Please let us have any feedback, comments, or complaints in the following way:
At a course or event, please let any one of our volunteers know to see if we can assist and complete our feedback forms which are given at the end of classes or online. You can also email us at firstname.lastname@example.org
Relating to the website, please complete our online form.
Answer: At Utrujj, we strive to deliver consistently high standards of professional service to all of our students. (Please refer to our about us and working together sections for further details on our activities and aims) . We recognise that in order to provide the high degree of excellence in a valuable service also requires expenditure and that we cannot rely solely on the generosity of our donors and volunteers. As a non-profit organisation, our charges ensure that we can continue to facilitate courses with distinction, develop services to meet the needs of our students and insh’Allah reach out to more people
Answer: If your question is related to course bookings, please refer to our Booking Policy and if you still need further assistance please email us at email@example.com
If your question is related to the Website or emails your are receiveing please complete our online form
If you have a fiqh question please note that currently, unfortunately, due to our limited resources we are not always able to provide timely answers to all fiqh questions directed to us outside of our courses. However, please email us at firstname.lastname@example.org and we will do our best to asisst insha'Allah.
Answer: Please add your email address to the Utrujj mailing list box on the left on our home page to be added to our mailing list.
Answer: You can unsubscribe by adding your email address in the Utrujj mailing list box on the left on our home page and clicking on unsubscribe. Please note that it may take upto a week to ensure your email address has been removed.